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  • What makes Rest Assured different?
    Sue & the Rest Assured team offer companionship as they would their own friends and families. We listen carefully to your needs and adapt to the way you, or your loved one wants to live your life. Our promise to you is to remain small and boutique so we never dilute the standard of our service.
  • Will I have a choice of who comes to my home?
    Yes. Our aim is to offer long-term companionship for you or your loved one because we want you to feel safe, satisfied and happy. Companion continuity is something we pride ourselves on and we know it makes us different from other providers.
  • What safety checks do Rest Assured put in place?
    Our companions are hand-picked on the basis of their capable, caring characters and we only recruit & nurture the best. To ensure the safety and wellbeing of our clients, we carry our a full DBS check and cover every staff member with general liability insurance.
  • Can Rest Assured help with medication?
    Whilst we cannot administer medication we can remind and check that medication has been taken. We can also collect your perscription from the pharmacy or help arrange home delivery.
  • Can I change or cancel the services provided by Rest Assured?
    Yes. We understand situations can change so you’re welcome to change the frequency or type of service we provide to you or your loved one whenever it’s necessary. We ask for two weeks notice to amend your requirements so you’re never bound to a long-term contract.
  • What are the costs of Rest Assured services?
    Every client receives a tailor-made service plan specific to their needs and based on the number of hours per day / week / month they require. Our services are charged at £24 per hour Monday to Friday and £26 per hour on weekends excluding public holidays. After the first hour fees apply in increments of 15 minutes.
  • Do I pay my companion direct?
    No. You’ll be invoiced directly on a monthly basis after the completion of services. You’ll never be asked to pay an additional fee to any Rest Assured companion.
  • Rest Assured sounds like a great option - what happens next?
    Our services are responsive and flexible and we partner with you or your loved one so you’re in control of your companionship and home help visits. If you’re curious to find out more, give us a call. We’ll arrange a time to visit, listen to your needs and talk through how we might help.
  • Do you provide personal care?
    We are unreservedly caring but we are not a personal care company. Rest Assured was set up to specifically offer companionship and home help and the uplifting benefits they provide. We never want to compromise on our standards or service by spreading ourselves to thin. We are, of course, happy to offer advice and share our experience should you need personal care in addition to companionship and home help.
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